Evri has admitted that it has “earned” its poor reputation for customer service, but claims it is turning things around. The parcel delivery firm was forced to apologise last Christmas after people complained of delays or not receiving their packages at all. Evri is also consistently ranked near or at the bottom of customer satisfaction […]
The Information Commissioner’s Office (ICO) has issued Bank of Ireland UK with a reprimand for mistakes made on more than 3,000 customers’ credit profiles. Bank of Ireland UK sent incorrect outstanding balances on 3,284 customers’ loan accounts to credit reference agencies, organisations that help lenders decide whether to approve financial products. This inaccurate data could […]
A call has been made for hundreds of Post Office staff wrongly accused of theft and false accounting to all have their convictions overturned. More than 700 Post Office managers were convicted when faulty accounting software made it look as though money was missing from their sites. A board overseeing compensation said until all convictions […]
The Government has invested over £530 million in boosting broadband connectivity this year, supporting over 330,000 homes and businesses in rural areas. The latest £33 million investment will deliver gigabit capable broadband to over 17,000 homes across rural Derbyshire as part of the Government’s ongoing connectivity investment scheme. The latest project means that over 79 […]
Millions of people are borrowing to pay essential bills at Christmas, charities warn, with energy debts a key concern as prices are set to rise again. Citizens Advice said it was seeing more people falling behind on energy bills as winter began, owing an average of £1,841 to their supplier. The government said its cost-of-living […]
The boss of Currys has accused the government of failing to understand or care about UK retailers by pushing through a “big hike” in the UK’s minimum wage. Alex Baldock’s comments come weeks after the chancellor, Jeremy Hunt, announced plans to increase the legal minimum wage for the UK’s lowest paid workers to £11.44 an […]
Former BP boss Bernard Looney will forfeit up to £32.4m after the oil giant found he committed “serious misconduct” in failing to disclose relationships with colleagues. Mr Looney is to be dismissed without notice and will not receive further salary or benefits, the oil giant said. He resigned in September after admitting not being “fully […]
Etsy is cutting about 225 jobs, or 11% of its workforce, as part of a plan to bring down its costs. As part of the move several executives will leave the online marketplace, including its chief marketing officer. Chief executive Josh Silverman told staff the cuts were needed as sales had been “essentially flat” for […]
For the first time in almost two years, most estate agents think they will be selling more homes in a few months’ time than they are currently. In the latest monthly survey from the Royal Institution of Chartered Surveyors, a net 6 per cent of agents expect to sell more houses in February than they […]
The owner of Royal Mail is reportedly considering a bid for Czech parcel giant Packeta before the latest round of bids is revealed on Friday. International Distributions Services is said to be considering going in for the company which operations in central and eastern Europe, according to a report in The Times. This comes after Royal […]